Privacy Policy

Last updated: October 9, 2025

UpCreators is committed to protecting the privacy and personal data of its users. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller Identity

UpCreators

Email: legal@upcreators.fr

Support: support@upcreators.fr

2. Data Collected

2.1 Registration Data

When creating your account, we collect:

  • First and last name
  • Email address
  • Password (encrypted)
  • Account type (Creator or Brand)

2.2 Profile Data

Depending on your account type, we collect:

For Creators:

  • Portfolio and work samples
  • Social networks and statistics
  • Areas of expertise
  • Rates and availability
  • Payment information

For Brands:

  • Company name
  • Industry sector
  • Brand description
  • Billing information

2.3 Usage Data

We automatically collect:

  • IP address
  • Browser type and device
  • Pages visited and actions performed
  • Date and time of connections
  • Cookies and similar technologies

2.4 Transaction Data

  • Campaign history
  • Transaction amounts
  • Exchanged files and content
  • Communications between users

3. Processing Purposes

We use your data to:

3.1 Service Provision

  • Create and manage your account
  • Enable connections between brands and creators
  • Process payments and transactions
  • Facilitate content delivery

3.2 Service Improvement

  • Analyze platform usage
  • Develop new features
  • Personalize your experience
  • Generate anonymized statistics

3.3 Communication

  • Send important notifications
  • Respond to support requests
  • Inform you of service changes
  • Send you updates (with your consent)

3.4 Security and Compliance

  • Prevent fraud and abuse
  • Ensure platform security
  • Comply with legal obligations
  • Resolve disputes

4. Legal Basis for Processing

We process your data based on:

  • Contract performance: to provide our services
  • Legitimate interest: to improve our platform and ensure its security
  • Consent: for marketing communications (revocable at any time)
  • Legal obligation: to comply with tax and accounting requirements

5. Data Sharing

5.1 Between Users

Necessary profile information is shared between brands and creators to facilitate collaboration.

5.2 Service Providers

We share your data with:

  • Payment processors (for transactions)
  • Hosting services (for storage)
  • Analytics tools (for statistics)
  • Email services (for communications)

All our service providers are subject to strict confidentiality and security obligations.

5.3 Legal Obligations

We may disclose your data if required by law or to protect our legal rights.

5.4 No Data Sales

We never sell your personal data to third parties.

6. Retention Period

We retain your data:

  • Active account: throughout your use of the platform
  • After deletion: 30 days (except for legal obligations)
  • Tax data: 10 years (legal obligation)
  • Transaction data: 5 years (accounting obligation)

7. Your Rights

In accordance with GDPR, you have the following rights:

7.1 Right of Access

You can request a copy of all your personal data.

7.2 Right to Rectification

You can correct or update your information at any time.

7.3 Right to Erasure

You can request deletion of your account and data.

7.4 Right to Restriction

You can request limitation of your data processing.

7.5 Right to Portability

You can receive your data in a structured and readable format.

7.6 Right to Object

You can object to processing of your data for legitimate reasons.

7.7 Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time.

7.8 Exercising Your Rights

To exercise your rights, contact us at legal@upcreators.fr

We will respond to your request within 30 days.

8. Data Security

We implement technical and organizational measures to protect your data:

  • Encryption of passwords and sensitive data
  • Secure connections (HTTPS/SSL)
  • Restricted access to personal data
  • Regular backups
  • Security monitoring
  • Team training

9. Cookies and Similar Technologies

9.1 Types of Cookies

We use:

  • Essential cookies: necessary for platform operation
  • Performance cookies: to analyze usage
  • Personalization cookies: to improve your experience

9.2 Cookie Management

You can manage your cookie preferences in your browser settings.

10. International Transfers

Your data is stored within the European Union. If a transfer outside the EU is necessary, we ensure that appropriate safeguards are in place (standard contractual clauses, Privacy Shield, etc.).

11. Minors

Our platform is intended for people aged 18 and over. We do not intentionally collect data from minors.

12. Policy Changes

We may update this Privacy Policy. Important changes will be notified by email. The last update date is indicated at the top of this document.

13. Complaints

If you believe your rights are not being respected, you can file a complaint with CNIL (Commission Nationale de l'Informatique et des Libert�s):

CNIL

3 Place de Fontenoy

TSA 80715

75334 PARIS CEDEX 07

Website: www.cnil.fr

14. Contact

For any questions regarding this Privacy Policy or the use of your personal data:

Email: legal@upcreators.fr

Support: support@upcreators.fr

By using UpCreators, you acknowledge that you have read and understood this Privacy Policy.

Privacy Policy | UpCreators